| How are eArtDistrict artists selected? |
| -- Our artists apply by sending us an online image portfiolio of their recent work, along with details about how the art is created. Our Art Review committee reviews the artist's portfolio in regards to subject matter, style and technique. If their work matches the quality, subject matter and techniques we feel will be of interest to our collectors we allow them to subscribe to our service. |
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| Who is eArtDistrict.com? |
| -- We are an artist owned company. Our goal is to provide high quality art to art buyers, collectors, and enthusiasts along with useful and interesting information about the artist and what makes their work, techniques and studios unique. |
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| How can I join eArtDistrict as a member? |
| -- You can join FREE by using our join tab at the top of the site or by using the free membership link at the bottom. Only your name an a valid email address are required. to join and receive the membership benefits. |
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| I'm not in the United States, can I buy art at eArtDistrict.com? |
-- We work with individuals, collectors, businesses and trade professionals from all over the world. Anyone who can qualify for a PayPal account can use our services. This includes many, but not all countries around the world.
If you are not from the United States, and wonder if you are eligible to purchase, just check with PayPal.com and open a FREE account. If you can open an account you should qualify.
Due to our arrangement with PayPal, orders for art purchases outside the United States or the UK may require additional account and identity verification. |
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| What forms of payment do you accept? |
-- You can use your American Express, Visa, Mastercard or Discover credit card or pay through your PayPal account.
If you have a valid United States bank account, you can send us a check. Although, checks require additional time, and must clear our bank prior to us shipping the art. |
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| When is my credit card charged? |
-- You are charged at the time you make the online purchase.
On the rare occassion when an art work has been sold by the Artist just prior to your purchase and we have not been notified in time to update the web site, you will receive a full refund. |
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| Will my purchase be taxed? |
| -- Sale taxes are only applied to sales made to purchasers who reside in or will be shipping art to California. The sales tax rate is 7.5%. This tax is in addition to the art price you see on the web site. |
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| How will I know my order has been received and the art has shipped? |
-- Once we receive your order, we contact the artist and verify the art availability. In a rare case an artwork my be sold just prior to you order and the website may not have been updated yet. Once availability has been verified, we will contact you by email.
After the art has shipped, eArtDistrict will provide another email to you with the online shipping and tracking information. |
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| Is it possible to license an image I see on eArtDistrict for commercial purposes? |
-- Yes, it may be possible. Each image on the image deatil page has a listing below it that says Licensing. If the art you are interested in says "Yes", this means the art may be available for licensing.
You can use the Art Licensing link on the bottom bar of this page to send us information about your proposed use and which art you are interested in. |
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| How much is the shipping? |
-- Shipping is included in our price to all locations within the contiguous 48 United Sates. Locations in Alaska , Hawaii and International locations require a special shipping quote.
You can request a shipping quote by clicking on the request a shipping quote link on the image detail page. Shipping quotes are done manually and can take several days or more. |
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| Is my art framed? |
-- No, framing is not included . In the rare case when an artwork might arrive framed, we do not guarantee the frame.
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| How will my art be shipped? |
-- It is generally shipped USPS, UPS, Federal Express or by Craters and Freighters. All shipments can be tracked online at the shipping company. All shipments require a signature on delivery.
Your art is carefully packaged or crated by the artist in many cases. In some cases, a specialized shipping company will package or crate your art for shipping. |
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| What is your policy if I want to return the art after it arrives? |
-- You can return the art for any reason, no questions asked, in the condition it was shipped in.
You must infrom us of your desire to return the art within 2 business days of receiving the art. Also, the art must be return shipped at your expense to the exact address we provide (this adress will be back to the artist or in the case of an eArtDistrict published print, here to eArtDistrict) within 7 business days.
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| What if my art arrives damaged? |
-- On a very rare occasion, your art may be damaged in shipping. Art that has been damaged in shipping should be reported to the shipping company and to eArtDistrict immediately on receiving the art.
Shipping damage is not the same as a regular return and is treated differently because we need to recover the shipping damage from the shipping company.
You must cooperate with us, the shipping company and report the damage in time to allow us to receive the shipping reimbursement, in order to receive a reimbursement of your purchase price. |
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| What is the colored box, next to the price, with the letter in it? |
| -- This is a special code for our clients who are in the art trade such as Designers, Art Dealers, Galleries and Architects, etc. It is not important for buyers who are not in the art trade. |
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